If you have ordered the incorrect size, we are more than happy to offer you an exchange. In this case, the cost of return shipping is to be paid by the customer and we will send the new order with free shipping. This only applies for order within Australia and New Zealand.
Earrings cannot be returned due to hygiene reasons unless there is a manufacturing fault.
Unfortunately, River Nomad does not refund in the case of 'change of mind'.
Please always refer to the sizing information provided for the product before making a purchase. In case you receive the product and it doesn't match your expectations, we are happy to offer an exchange. However, please note that this reason alone is not valid for requesting a refund, as it is clearly stated in the product description before purchase.